Travel & Hospitality Solutions

Be EverywhereTM

With so many travelers researching and booking online, is your organization taking the right steps to make sure that you stand out from the competition?

Whether you’re an airline, hotel, car rental agency, cruise line, destination, or online travel agency, one critical factor is your ability to reach potential customers in their preferred language.

Securing bookings is only part of the process—how will you guarantee that your service level and customer experience in each language meets the high standards you demand? How will you turn new customers into loyal, repeat guests?

TransPerfect is the most trusted provider of language services and related technologies to travel and hospitality organizations worldwide. Our innovative solutions make it easy to launch in new markets, attract new customers, cultivate relationships, and build loyalty over the long haul.

The Travel Lifecycle

• Website and Mobile Site / App Localization
• International Search Engine Optimization / Marketing
• Multicultural Marketing
• Advertising Adaptation (Traditional and Digital)
• Social Media Strategy Creation
• Booking Engine Localization
• Multilingual Online Chat

• Customer-Facing Collateral Translation
• Entertainment Localization
  (In-Flight, In-Room)
• On-Site and Remote Interpretation
• Social Media Monitoring
• On-Call Customer Support Agents

• Loyalty Program Localization
• Customer Support and Follow?Up
• Outbound Calling
• Digital Marketing Campaigns
• Customer Re-Engagement Efforts

Hotel:

• Global Content Strategy
• Content Editing and Creation
• Multilingual Site Management Technology
• Booking Engine Localization
• Multilingual Call Center Support
• CRM Marketing Localization
• Staff Training Localization
• Conference Interpretation Services
• Property and Regional Collateral Translation
• Translation Support for GDS and OTA Content

Airline:

• Multilingual Site Management Technology
• Booking Engine Localization
• Multilingual Call Center Support
• CRM Marketing Localization
• Emergency Response Language Support
• Cabin Staff Language Testing

Cruise:

• Enterprise Translation Management Technology
• Website Localization
• Multilingual Daily Planner Management
• Brochure Translation
• Voiceover of Onboard and Port Videos
• Staff Phrase Books
• Localization of Onboard Signage

Car Rental Agencies:

• Multilingual Site Management Technology
• Booking Engine Localization
• Multilingual Call Center Support
• CRM Marketing Localization
• Emergency Response Language Support
• Staff Language Testing

Online Travel Agencies (OTA):

• Global Content Strategy
• Content Editing and Creation
• Multilingual Site Management Technology
• Booking Engine Localization
• Multilingual Call Center Support
• CRM Marketing Localization
• Staff Training Localization

Destination Marketing:

• Global Content Strategy
• Multilingual Content Management
• CRM Marketing Localization
• Brochure Translation